V REPLAY

Record and analyse incoming and outgoing calls. This product works hand in hand with our NGN offering. Replay is a call recording service that records telephone calls within our national network.

You are able to access your recorded calls via a secure website-based search tool.

Call recording files can be played via a PC, downloaded for archiving or sent as e-mail attachments.

We can also offer an upgrade to Replay called 'Replay Plus' which adds automated call scoring to the system, along with details of the agent who made or answered the call.

KEY BENEFITS

• Easy to monitor the quality of your agents' call-handling
• No capital costs or installation issues, so even SME's can take advantage of the service
• Manage what/when/how calls are recorded, and make changes to your set-up whenever required
• Set up and manage recording services for multi-site businesses (including home-workers)
• Improve effectiveness and make decisions based on on-demand call information
• Secure access for authorised personnel only
• Long-term, off-site storage of recorded calls