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NUMBER TRANSLATION SERVICES
Win more business via a free or low-cost 'national' number.
Our range of free-phone, low-cost or national rate V Numbers
will help you attract customers, manage your inbound calls,
promote your marketing campaigns and measure their effectiveness.
Our inbound call management portal allows you to view statistics
on your inbound traffic so you can monitor the performance of
your call centre and marketing campaigns. Every aspect of your
calls can be analysed on-line including near real time statistics
every 15 minutes detailed call analysis by number of calls presented,
answered, duration and time. |
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HOW V CAN HELP YOU MANAGE INCOMING CALLS
TO YOUR NGN
- Single translation - The simplest
possible NGN service, single translation directs calls made
to your national or local number to any landline or mobile number.
- Time translation - Redirects
your national number to a maximum of 15 alternative landline
or mobile numbers, according to the day of the week/time of
day, e.g. All weekend and evening calls could be re-directed
to a different number than daytime/weekday calls.
- No-answer divert - If a customer
call is not answered (perhaps because all lines are busy), the
call is re-directed to another number (e.g. another department
or call centre).
- Message box - If a customer call
is not answered (perhaps because all lines are busy), the call
is re-directed to an automated message service.
- Geographic divert - If a customer
calls from a pre-determined geographic area (postcode, STD codes,
counties or regional TV areas), you can choose to redirect the
call to a specific number (e.g. nearest branch, a regional call
centre, a number dealing with a regional marketing campaign
etc.)
- Call ratio distribution - If
you have more than one office/call centre, and each location
has a different capacity to deal with calls, then incoming calls
can be distributed proportionately between each location
KEY BENEFITS
- V Numbers create the perception of a national presence and market
research indicates that customers and prospective customers
are more likely to call you if there is little or no cost to
them
- Don't miss an opportunity - route incoming calls in the most
appropriate way, so that customers call are always answered
by the most appropriate person or department
- V Numbers can be yours for life; so you keep it even if you
relocate or the UK geographic number ranges change
- V Numbers work perfectly with your disaster recovery solutions
and in the event of a issue or system failure you can rapidly
redirect your number to another site.
- Our call management portal provides you with the power to monitor
the effectiveness of your campaigns and inbound call handling.
- Use this service in conjunction with other V Networks services,
such as Interactive Voice Recognition (IVR) or Call Recording
etc.
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